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This book constitutes the refereed proceedings of the 5th International Symposium on End-User... Læs mere
In this book, you’ll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation.
One of two books with revolutionary tech and design education company General Assembly.
A leading behavioral economist shows how businesses can improve consumer thinking and decision-making on screens.
When you're under pressure to produce a well-designed, easy-to-navigate mobile app, there's no time to reinvent the wheel - and no need... Læs mere
The 508 handbook is written for the developer or designer who wants to make accessible websites, but doesn't know where to begin.
Ideal for agile teams and lean organizations, this guide includes 11 practical tools to help you collaborate on strategy, user research, and UX. Hundreds of real-world tips help you facilitate productive meetings and create good collaboration habits.
This practical, insightful book provides a powerful toolset to help information architects, UX professionals, and web and app designers understand and solve the many challenges of contextual ambiguity in the products and services they create.
How can you design technology that becomes a part of a user's life and not a distraction from it? This practical book explores the concept of calm technology, a method for smoothly... Læs mere
This practical guide shows hardware and software engineers, makers, and web developers how to talk in JavaScript with a variety of hardware platforms. Authors Patrick Mulder... Læs mere
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.