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Crucial Conversations has dominated the New York Times bestseller list for 10 years ...and counting! The long-awaited second edition of Crucial Conversations is exactly what's needed to help professionals keep up with today's faster-paced, higher-stakes business environment ...where every conversation, every relationship, is more crucial than ever. "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." (Mark Victor Hansen, co-creator of the number 1 New York Times bestselling series Chicken Soup for the Soul). "This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired." (From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People). Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies.