Brilliant Customer Service
(Bog, Paperback / softback, Engelsk)
Forlag:
Pearson Education Limited
- Type: Bog
- Format: Paperback / softback
-
Sprog:
Engelsk
- ISBN-13: 9780273738077
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Bemærk: Kan leveres før jul.
Beskrivelse
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
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Alle detaljer
| Forlag | Pearson Education Limited |
| Forfatter | Debra Stevens |
| Type | Bog |
| Format | Paperback / softback |
| Sprog | Engelsk |
| Udgivelsesdato | 28-10-2010 |
| Første udgivelsesår | 2010 |
| Serie | Brilliant Business |
| Originalsprog | United Kingdom |
| Sideantal | 216 |
| Indbinding | Paperback / softback |
| Forlag | Pearson Education Limited |
| Sideoplysninger | 216 pages |
| Mål | 135 x 215 x 24 |
| ISBN-13 / EAN-13 | 9780273738077 |