Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-In (bog, paperback / softback, engelsk)

Af: Michael W Lowenstein


  • Forlag: Business Expert Press
  • Format: Paperback / softback
  • Type: Bog
  • Sprog: Engelsk
  • ISBN-13: 9781631576645
  • Udgivelsesdato: 30-03-2017
  • Første udgivelsesår: 2017
  • Originalsprog: United States
  • Sideantal: 219
  • Indbinding: Paperback / softback
  • Forlag: Business Expert Press
  • Sideoplysninger: 219 pages

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Status: Mangler pt.

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Beskrivelse

A number of studies have revealed a correlation between employee attitudes about their companies and the degree of value customers attribute to the company. This phenomenon is called employee ambassadorship. This book investigates this phenomenon and demonstrates how it can be used to add value to the customer experience.

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