Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) (Bog, Mixed Media Product, Engelsk)
Forlag:
Springer-Verlag New York Inc.
Format:
Mixed media product
Type:
Bog
Sprog:
Engelsk
ISBN-13:
9780387332116
Udgave:
2006
Udgivelsesdato:
29-06-2006
Første udgivelsesår:
2006
Illustrationer:
63 Tables, black and white; XXII, 328 p. With CD-ROM.
Originalsprog:
United States
Sideantal:
328
Indbinding:
Mixed media product
Forlag:
Springer-Verlag New York Inc.
Sideoplysninger:
328 pages, 63 Tables, black and white; XXII, 328 p. With CD-ROM.
Mål:
239 x 182 x 28
Vurdering:
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Beskrivelse
The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.