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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

(Bog, Paperback / softback, Engelsk)
Forfatter: Madeline Bodin
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Forlag: McGraw-Hill Education - Europe

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Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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Alle detaljer

Forlag McGraw-Hill Education - Europe
Forfatter Madeline Bodin
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 01-01-1999
Første udgivelsesår 1999
Originalsprog United States
Sideantal 137
Indbinding Paperback / softback
Forlag McGraw-Hill Education - Europe
Sideoplysninger 137 pages
Mål 157 x 229 x 9
ISBN-13 / EAN-13 9781578200269