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Presents the basic system you need in place to satisfy an ISO 9000 Audit. This book explains ISO 9000 and the registration process. It tells what you need to do to prepare for... Læs mere
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Bemærk: Kan ikke leveres før jul.
Through examples and exercises, this handy student guide teaches methods for sampling, data... Læs mere
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Offers a study of quality management that is to be linked with the principles of organizational behavior and analysis. This book bridges the world of theory... Læs mere
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This new textbook provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.
Bemærk: Kan ikke leveres før jul.
The first comprehensive look at the 2009-2010 Toyota recall: A case study of how to overcome a major management crisis--from Jeffrey Liker, author of the bestselling The Toyota Way
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Complete with 25 case studies, this in-depth guide provides a roadmap for using Six Sigma to improve the quality of software/IT companies.
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A guide for internal and external quality assurers in the FE and skills sector by best-selling author Ann Gravells.