Customer Service Management in Africa: A Strategic and Operational Perspective
(Bog, Hardback, Engelsk)
Forlag:
Taylor & Francis Ltd
- Type: Bog
- Format: Hardback
-
Sprog:
Engelsk
- ISBN-13: 9780367143374
- Se flere detaljer ▼
Bemærk: Kan ikke leveres før jul.
Beskrivelse
This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.
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Alle detaljer
| Forlag | Taylor & Francis Ltd |
| Type | Bog |
| Format | Hardback |
| Sprog | Engelsk |
| Udgivelsesdato | 20-05-2020 |
| Første udgivelsesår | 2020 |
| Illustrationer | 15 Illustrations, black and white |
| Fagredaktør | Robert Hinson, Ogechi Adeola, Terri Lituchy, Abednego Amartey |
| Originalsprog | United Kingdom |
| Sideantal | 340 |
| Indbinding | Hardback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 340 pages, 15 Illustrations, black and white |
| Mål | 183 x 260 x 27 |
| ISBN-13 / EAN-13 | 9780367143374 |