Customer Service Management in Africa: A Strategic and Operational Perspective
(Bog, Paperback / softback, Engelsk)
Forlag:
Taylor & Francis Ltd
- Type: Bog
- Format: Paperback / softback
-
Sprog:
Engelsk
- ISBN-13: 9781032400051
- Se flere detaljer ▼
Beskrivelse
This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.
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| Forlag | Taylor & Francis Ltd |
| Type | Bog |
| Format | Paperback / softback |
| Sprog | Engelsk |
| Udgivelsesdato | 29-08-2022 |
| Første udgivelsesår | 2022 |
| Illustrationer | 15 Illustrations, black and white |
| Fagredaktør | Robert Hinson, Ogechi Adeola, Terri Lituchy, Abednego Amartey |
| Originalsprog | United Kingdom |
| Sideantal | 360 |
| Indbinding | Paperback / softback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 360 pages, 15 Illustrations, black and white |
| Mål | 176 x 252 x 23 |
| ISBN-13 / EAN-13 | 9781032400051 |