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Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses

(Bog, Paperback / softback, Engelsk)
Forfatter: Sonja Christ-Brendemuhl
Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses
Forlag: Springer Fachmedien Wiesbaden

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Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters.

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Alle detaljer

Forlag Springer Fachmedien Wiesbaden
Forfatter Sonja Christ-Brendemuhl
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 1st ed. 2022
Udgivelsesdato 28-06-2022
Første udgivelsesår 2022
Serie Innovation, Entrepreneurship und Digitalisierung
Illustrationer 4 Illustrations, color; 38 Illustrations, black and white
Originalsprog Germany
Sideantal 271
Indbinding Paperback / softback
Forlag Springer Fachmedien Wiesbaden
Sideoplysninger 271 pages, 4 Illustrations, color; 38 Illustrations, black and white
Mål 148 x 208 x 20
ISBN-13 / EAN-13 9783658378844