Exits, Voices and Social Investment: Citizens’ Reaction to Public Services (Bog, Hardback, Engelsk)
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Exits, Voices and Social Investment: Citizens’ Reaction to Public Services

(Bog, Hardback, Engelsk)
Forfattere: Keith Dowding, Peter (University College London) John
Exits, Voices and Social Investment: Citizens’ Reaction to Public Services
Forlag: Cambridge University Press

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Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

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Alle detaljer

Forlag Cambridge University Press
Forfattere Keith Dowding, Peter (University College London) John
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 12-04-2012
Første udgivelsesår 2012
Serie Theories of Institutional Design
Illustrationer 35 Tables, black and white; 7 Line drawings, unspecified
Originalsprog United Kingdom
Sideantal 208
Indbinding Hardback
Forlag Cambridge University Press
Sideoplysninger 208 pages, 35 Tables, black and white; 7 Line drawings, unspecified
Mål 237 x 162 x 17
ISBN-13 / EAN-13 9781107022423