Provides managers and trainers with a handbook for action and development. This book explores the concept of spotting good ideas, linking them to the business context and making them work. It shows how to provide direction by objectives and goals and monitor outcomes.
This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how... Læs mere
What makes communication exciting is the application of fresh media and the individual empowerment that comes with blogs, wikkis, and mobile technology, in other words our sense... Læs mere
Managers need to be able to make sense of data and to use it selectively. This book considers the value of information in organisations and by assessing how... Læs mere
Suitable for Diploma level qualifications in management, this title aims to bring together all the best management thinking.
This book focuses on the activities involved in initiating, planning, implementing and completing a project successfully. As well as covering the tools... Læs mere
This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be... Læs mere
This book explores the managerial roles and responsibilities with regard to safety. Applying key legal requirements to the... Læs mere