The Black Book of Outsourcing is a comprehensive guide and directory for the emerging field of outsourcing, including expert advice on how to operate an outsourcing program, how to deal with the political aspects of outsourcing, and how to find a career in outsourcing.
This textbook is a comprehensive introduction to the many concepts of this broad subject. Case studies are provided alongside real-life industrial applications... Læs mere
Creating civic will by engaging citizens on the toughest public problems helps break legislative and bureaucratic gridlock and restores trust in public institutions. This book shows you how to do it. ----The Honorable Federico Pena, U.S.