Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters
(Bog, Hardback, Engelsk)
Forlag:
Taylor & Francis Ltd
- Type: Bog
- Format: Hardback
-
Sprog:
Engelsk
- ISBN-13: 9781138434776
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Beskrivelse
This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska
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| Forlag | Taylor & Francis Ltd |
| Forfatter | Robert Petruska |
| Type | Bog |
| Format | Hardback |
| Sprog | Engelsk |
| Udgivelsesdato | 05-02-2018 |
| Første udgivelsesår | 2018 |
| Originalsprog | United Kingdom |
| Sideantal | 100 |
| Indbinding | Hardback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 100 pages |
| Mål | 280 x 210 |
| ISBN-13 / EAN-13 | 9781138434776 |