How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
(Bog, Hardback, Engelsk)
Beskrivelse
And the heart of efficiency in delivering services is people andtheir knowledge.As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.
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| Forlag | Springer International Publishing AG |
| Forfatter | Beatriz Munoz-Seca |
| Type | Bog |
| Format | Hardback |
| Sprog | Engelsk |
| Udgave | 1st ed. 2017 |
| Udgivelsesdato | 19-09-2017 |
| Første udgivelsesår | 2017 |
| Illustrationer | 105 Illustrations, black and white |
| Originalsprog | Switzerland |
| Sideantal | 367 |
| Indbinding | Hardback |
| Forlag | Springer International Publishing AG |
| Sideoplysninger | 367 pages, 105 Illustrations, black and white |
| Mål | 243 x 162 x 31 |
| ISBN-13 / EAN-13 | 9783319547855 |