It Service Management: Iso/Iec 20000: 2018 - Introduction and Implementation Guide
(Bog, Paperback, Engelsk)
- Type: Bog
- Format: Paperback
-
Sprog:
Engelsk
- ISBN-13: 9789401807012
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Beskrivelse
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
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Alle detaljer
| Forlag | Van Haren Pub |
| Forfatter | Van Haren Publishing |
| Type | Bog |
| Format | Paperback |
| Sprog | Engelsk |
| Udgave | 2 |
| Udgivelsesdato | 26-10-2020 |
| Første udgivelsesår | 2020 |
| Serie | POCKET GUIDE FOR EXECUTIVES |
| Sideantal | 75 |
| Indbinding | Paperback |
| Forlag | Van Haren Pub |
| Sideoplysninger | 75 pages |
| Mål | 194 x 244 x 8 |
| ISBN-13 / EAN-13 | 9789401807012 |