Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Bog, Hardback, Engelsk) af James Merlino

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

(Bog, Hardback, Engelsk)
Forfatter: James Merlino

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Beskrivelse

Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.

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Alle detaljer

Forlag McGraw-Hill Education - Europe
Forfatter James Merlino
Type Bog
Format Hardback
Sprog Engelsk
Udgave ed
Udgivelsesdato 16-12-2014
Første udgivelsesår 2014
Illustrationer 15 Illustrations
Originalsprog United States
Sideantal 288
Indbinding Hardback
Forlag McGraw-Hill Education - Europe
Sideoplysninger 288 pages, 15 Illustrations
Mål 235 x 169 x 28
ISBN-13 / EAN-13 9780071833257