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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence

(Bog, Hardback, Engelsk)
Forfatter: Ching M. (State University of New York at Buffalo) Chang
Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
Forlag: John Wiley & Sons Inc

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Beskrivelse

Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.

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Alle detaljer

Forlag John Wiley & Sons Inc
Forfatter Ching M. (State University of New York at Buffalo) Chang
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 18-05-2010
Første udgivelsesår 2010
Illustrationer Drawings: 144 B&W, 0 Color
Originalsprog United States
Sideantal 720
Indbinding Hardback
Forlag John Wiley & Sons Inc
Sideoplysninger 720 pages, Drawings: 144 B&W, 0 Color
Mål 235 x 197 x 43
ISBN-13 / EAN-13 9780470423325