The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced... (Bog, Paperback / softback, Engelsk)
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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

(Bog, Paperback / softback, Engelsk)
Forfattere: Despina Dapias Wilson, Theresa Del Tufo, Anne E.C. Norman
The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Forlag: McFarland & Co Inc

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Beskrivelse

Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure.

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Alle detaljer

Forlag McFarland & Co Inc
Forfattere Despina Dapias Wilson, Theresa Del Tufo, Anne E.C. Norman
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 01-08-2007
Første udgivelsesår 2007
Illustrationer 137 diagrams and tables
Originalsprog United States
Sideantal 220
Indbinding Paperback / softback
Forlag McFarland & Co Inc
Sideoplysninger 220 pages, 137 diagrams and tables
ISBN-13 / EAN-13 9780786430369