The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program (Bog, Paperback / softback, Engelsk)
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The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program

(Bog, Paperback / softback, Engelsk)
Forfattere: James T. Ziegenfuss, Patricia O’Rourke
The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program
Forlag: McFarland & Co Inc

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Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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Alle detaljer

Forlag McFarland & Co Inc
Forfattere James T. Ziegenfuss, Patricia O’Rourke
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 2 Revised edition
Udgivelsesdato 30-12-2010
Første udgivelsesår 2010
Illustrationer bibliography, index
Originalsprog United States
Sideantal 214
Indbinding Paperback / softback
Forlag McFarland & Co Inc
Sideoplysninger 214 pages, bibliography, index
Mål 229 x 152 x 11
ISBN-13 / EAN-13 9780786448968