The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions
(Bog, Paperback / softback, Engelsk)
Forlag:
Springer Fachmedien Wiesbaden
- Type: Bog
- Format: Paperback / softback
-
Sprog:
Engelsk
- ISBN-13: 9783658400279
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Beskrivelse
The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.
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| Forlag | Springer Fachmedien Wiesbaden |
| Forfatter | Konstantin Prinz |
| Type | Bog |
| Format | Paperback / softback |
| Sprog | Engelsk |
| Udgave | 1st ed. 2022 |
| Udgivelsesdato | 02-12-2022 |
| Første udgivelsesår | 2022 |
| Illustrationer | 10 Illustrations, black and white |
| Originalsprog | Germany |
| Sideantal | 223 |
| Indbinding | Paperback / softback |
| Forlag | Springer Fachmedien Wiesbaden |
| Sideoplysninger | 223 pages, 10 Illustrations, black and white |
| Mål | 210 x 148 |
| ISBN-13 / EAN-13 | 9783658400279 |