Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achi... (Bog, Hardback, Engelsk)
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Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service

(Bog, Hardback, Engelsk)
Forfatter: Betsi Harris Ehrlich
Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Forlag: Taylor & Francis Inc

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Beskrivelse

A 'how-to' book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing techniques have been implemented and proven effective in achieving substantial documented results.

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Alle detaljer

Forlag Taylor & Francis Inc
Forfatter Betsi Harris Ehrlich
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 13-06-2002
Første udgivelsesår 2002
Illustrationer 20 Tables, black and white; 17 Halftones, black and white; 79 Illustrations, black and white
Originalsprog United States
Sideantal 296
Indbinding Hardback
Forlag Taylor & Francis Inc
Sideoplysninger 296 pages, 20 Tables, black and white; 17 Halftones, black and white; 79 Illustrations, black and wh
Mål 234 x 156
ISBN-13 / EAN-13 9781574443257