A Guide to Customer Service Skills for the Service Desk Professional (Bog, Paperback / softback, Engelsk)
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A Guide to Customer Service Skills for the Service Desk Professional

(Bog, Paperback / softback, Engelsk)
Forfattere: Donna (Knapp Associates Knapp, Donna (ITSM Academy Knapp
A Guide to Customer Service Skills for the Service Desk Professional
Forlag: Cengage Learning, Inc

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Explores the changing role of the service desk professional. This text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

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Alle detaljer

Forlag Cengage Learning, Inc
Forfattere Donna (Knapp Associates Knapp, Donna (ITSM Academy Knapp
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 3 ed
Udgivelsesdato 15-03-2010
Første udgivelsesår 2010
Originalsprog United States
Sideantal 400
Indbinding Paperback / softback
Forlag Cengage Learning, Inc
Sideoplysninger 400 pages
Mål 25 x 185 x 226
ISBN-13 / EAN-13 9780538748537