Answering the Ultimate Question: How Net Promoter Can Transform Your Business (Bog, Hardback, Engelsk) af R Owen
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Answering the Ultimate Question: How Net Promoter Can Transform Your Business

(Bog, Hardback, Engelsk)
Forfattere: Richard Owen, Laura L. Brooks
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Forlag: John Wiley & Sons Inc

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Beskrivelse

"Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.

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Alle detaljer

Forlag John Wiley & Sons Inc
Forfattere Richard Owen, Laura L. Brooks
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 05-12-2008
Første udgivelsesår 2008
Illustrationer Charts: 49 B&W, 0 Color; Screen captures: 2 B&W, 0 Color; Tables: 7 B&W, 0 Color; Exhibits: 2 B&W, 0 Color
Originalsprog United States
Sideantal 320
Indbinding Hardback
Forlag John Wiley & Sons Inc
Sideoplysninger 320 pages, Charts: 49 B&W, 0 Color; Screen captures: 2 B&W, 0 Color; Tables: 7 B&W, 0 Color; Exhibit
Mål 236 x 160 x 29
ISBN-13 / EAN-13 9780470260692