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Provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
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This easy-to-understand reference in the bestselling DeMYSTiFieD series teaches the methods of Six Sigma, explains their applications, and tests expertise without confusing statistics and formulas.
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More than 700,000 Briefcase Books sold! Written for managers not versed in Six Sigma, the top-selling book in the series has been fully updated for today’s business environment
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The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
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