Business Process Mapping Workbook: Improving Customer Satisfaction
(Bog, Paperback / softback, Engelsk)
Forlag:
John Wiley & Sons Inc
- Type: Bog
- Format: Paperback / softback
-
Sprog:
Engelsk
- ISBN-13: 9780470446287
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Bemærk: Kan ikke leveres før jul.
Beskrivelse
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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| Forlag | John Wiley & Sons Inc |
| Forfattere | J. Mike Jacka, Paulette J. Keller |
| Type | Bog |
| Format | Paperback / softback |
| Sprog | Engelsk |
| Udgivelsesdato | 21-07-2009 |
| Første udgivelsesår | 2009 |
| Illustrationer | Exhibits: 116 B&W, 0 Color |
| Originalsprog | United States |
| Sideantal | 272 |
| Indbinding | Paperback / softback |
| Forlag | John Wiley & Sons Inc |
| Sideoplysninger | 272 pages, Exhibits: 116 B&W, 0 Color |
| Mål | 253 x 188 x 18 |
| ISBN-13 / EAN-13 | 9780470446287 |