Call Center Savvy: How to Position Your Call Center for the Business Challenges of th... (Bog, Hardback, Engelsk)
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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

(Bog, Hardback, Engelsk)
Forfatter: Keith Dawson
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Forlag: Taylor & Francis Ltd

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Beskrivelse

States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the call center works, how it fits into the big picture, what the future holds, and how new technologies affect operations.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfatter Keith Dawson
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 27-07-2017
Første udgivelsesår 2017
Originalsprog United Kingdom
Sideantal 208
Indbinding Hardback
Forlag Taylor & Francis Ltd
Sideoplysninger 208 pages
Mål 229 x 152
ISBN-13 / EAN-13 9781138412378