Contact Center Management: From Complaint Department to Value Center (Bog, Paperback / softback, Engelsk) af Jan Smets
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Contact Center Management: From Complaint Department to Value Center

(Bog, Paperback / softback, Engelsk)
Forfatter: Jan Smets
Contact Center Management: From Complaint Department to Value Center
Forlag: Lannoo Publishers

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Beskrivelse

Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.

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Alle detaljer

Forlag Lannoo Publishers
Forfatter Jan Smets
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 24-10-2018
Første udgivelsesår 2018
Illustrationer 30 colour
Originalsprog Belgium
Sideantal 286
Indbinding Paperback / softback
Forlag Lannoo Publishers
Sideoplysninger 286 pages, 30 colour
Mål 170 x 239 x 25
ISBN-13 / EAN-13 9789401454100