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Forventes på lager: 28-04-2008
Explores the benefits to the firm of a globally integrated approach to customer relationship management. This book integrates the topics of knowledge management, total quality management, and relationship marketing with the goal of explaining the benefits of CRM for internationally active firms.
| Forlag | Taylor & Francis Ltd |
| Forfattere | Gerhard Raab, Riad A. Ajami, G. Jason Goddard |
| Type | Bog |
| Format | Hardback |
| Sprog | Engelsk |
| Udgivelsesdato | 28-04-2008 |
| Første udgivelsesår | 2008 |
| Originalsprog | United Kingdom |
| Sideantal | 216 |
| Indbinding | Hardback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 216 pages |
| Mål | 240 x 165 x 18 |
| ISBN-13 / EAN-13 | 9780754671565 |