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Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP/ERP Systems

(Bog, Hardback, Engelsk)
Forfatter: Thomas T. Hirata
Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP/ERP Systems
Forlag: Taylor & Francis Inc

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Beskrivelse

Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.

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Alle detaljer

Forlag Taylor & Francis Inc
Forfatter Thomas T. Hirata
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 15-10-2008
Første udgivelsesår 2008
Illustrationer 4 Illustrations, black and white
Originalsprog United States
Sideantal 116
Indbinding Hardback
Forlag Taylor & Francis Inc
Sideoplysninger 116 pages, 4 Illustrations, black and white
Mål 159 x 235 x 14
ISBN-13 / EAN-13 9781420083811