Designing Service Excellence: People and Technology
(Bog, Paperback / softback, Engelsk)
Forlag:
Taylor & Francis Ltd
- Type: Bog
- Format: Paperback / softback
-
Sprog:
Engelsk
- ISBN-13: 9780367783747
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Beskrivelse
The moment of truth—that instant when consumers experience and judge service quality—often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public
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Alle detaljer
| Forlag | Taylor & Francis Ltd |
| Forfattere | Brian Hunt, Toni Ivergard |
| Type | Bog |
| Format | Paperback / softback |
| Sprog | Engelsk |
| Udgivelsesdato | 31-03-2021 |
| Første udgivelsesår | 2021 |
| Originalsprog | United Kingdom |
| Sideantal | 194 |
| Indbinding | Paperback / softback |
| Forlag | Taylor & Francis Ltd |
| Sideoplysninger | 194 pages |
| Mål | 155 x 231 x 15 |
| ISBN-13 / EAN-13 | 9780367783747 |