Effective Complaint Management: The Business Case for Customer Satisfaction (Bog, Hardback, Engelsk) af Bernd Stauss
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Effective Complaint Management: The Business Case for Customer Satisfaction

(Bog, Hardback, Engelsk)
Forfattere: Bernd Stauss, Wolfgang Seidel
Effective Complaint Management: The Business Case for Customer Satisfaction
Forlag: Springer International Publishing AG

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Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

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Alle detaljer

Forlag Springer International Publishing AG
Forfattere Bernd Stauss, Wolfgang Seidel
Type Bog
Format Hardback
Sprog Engelsk
Udgave Second Edition 2019
Udgivelsesdato 18-02-2019
Første udgivelsesår 2019
Serie Management for Professionals
Illustrationer 203 Illustrations, color; 20 Illustrations, black and white; IX, 495 p. 223 illus., 203 illus. in color.
Originalsprog Switzerland
Sideantal 495
Indbinding Hardback
Forlag Springer International Publishing AG
Sideoplysninger 495 pages, 203 Illustrations, color; 20 Illustrations, black and white; IX, 495 p. 223 illus., 203 i
Mål 166 x 242 x 31
ISBN-13 / EAN-13 9783319987040