Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and... (Bog, Paperback / softback, Engelsk)
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Employee Ambassadorship: Optimizing Customer-Centric Behavior from the Inside-Out and Outside-in

(Bog, Paperback / softback, Engelsk)
Forfatter: Michael W Lowenstein
Forlag: Business Expert Press

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Beskrivelse

A number of studies have revealed a correlation between employee attitudes about their companies and the degree of value customers attribute to the company. This phenomenon is called employee ambassadorship. This book investigates this phenomenon and demonstrates how it can be used to add value to the customer experience.

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Alle detaljer

Forlag Business Expert Press
Forfatter Michael W Lowenstein
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 30-03-2017
Første udgivelsesår 2017
Originalsprog United States
Sideantal 219
Indbinding Paperback / softback
Forlag Business Expert Press
Sideoplysninger 219 pages
Mål 228 x 152 x 12
ISBN-13 / EAN-13 9781631576645