"First published in...2016"--Title page verso.
In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.
In her first book since the widely acclaimedStrangers in Their Own Land,the National Book Award finalist and bestselling author Arlie Russell Hochschild now ventures to Appalachia, uncovering the 'pride paradox' that has given the right's appeals such resonance.