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This book provides and paints a much-needed broad and rich canvas in relation to a vital issue for the 21st century – value... Læs mere
Bemærk: Kan ikke leveres før jul.
The book describes value creation in its various nuances, how it arises, how it is used, and the width of value creation, from how it impacts a company and how that company can become more successful by creating value for customers.
Bemærk: Kan ikke leveres før jul.
The book describes value creation in its various nuances, how it arises, how it is used, and the width of value creation, from how it impacts a company and how that company can become more successful by creating value for customers.
Bemærk: Kan ikke leveres før jul.
Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers
Bemærk: Kan ikke leveres før jul.
Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers
Bemærk: Kan ikke leveres før jul.
A book about understanding and creating value to become more prosperous, otain higher levels of success as a business and as a person, and become a better executive, manager, and... Læs mere
Bemærk: Kan ikke leveres før jul.
Companies fail to create value as well as they could because tools of customer value are not known. The author corrects this in simple steps by defining customer value, how it builds loyalty, market share, and profitability; and how customer value can be measured and created.