From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.
A resource on statistical tests that covers some of the most commonly used tests with information on how to calculate and interpret results with simple datasets. It includes... Læs mere
This book introduces the principles of Total Quality Management (TQM), and establishes their use in Measuring business excellence in an organizational environment.