Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service,... Læs mere
Foundations of Library Services is both a text for professors who teach the introductory course in library support staff programs and an introductory reference manual for support staff who work in libraries
In this one book, you’ll find everything a library support staff member needs to know to meet ALA’s competencies for support staff working with library collections.