The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.
Talks about achieving world-class performance and sets down an implementation framework to guide managers on how to improve business performance in all types of... Læs mere
Organizations in the construction industry struggle with three key issues: quality management or better... Læs mere
Shows students and managers what they need to understand about Total Quality Management (TQM). Part of a series of pictorial guides, this work enables students and managers to grasp the basic concepts of TQM.