This book presents the methodology of complex activity with a set of interconnected mathematical models that describe the processes of technology design, adoption and use.It first discusses the technology of complex activity and its general models.
The approach in this book looks at Enterprise Systems, and their fundamental characteristics, as a complex sociotechnical system and an integrated set of structural and process models that each need to be studied as composite parts of the whole.
This book develops and describes a general methodology that can be applied to any complex human activity (activity with a... Læs mere