On the Front Line: Organization of Work in the Information Economy
(Bog, Paperback / softback, Engelsk)
Forlag:
Cornell University Press
- Type: Bog
- Format: Paperback / softback
-
Sprog:
Engelsk
- ISBN-13: 9780801485671
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Beskrivelse
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
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Alle detaljer
| Forlag | Cornell University Press |
| Forfattere | Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam |
| Type | Bog |
| Format | Paperback / softback |
| Sprog | Engelsk |
| Udgivelsesdato | 22-06-1999 |
| Første udgivelsesår | 1999 |
| Serie | Cornell International Industrial and Labor Relations Reports |
| Illustrationer | 29 tables, 6 charts/graphs |
| Originalsprog | United States |
| Sideantal | 320 |
| Indbinding | Paperback / softback |
| Forlag | Cornell University Press |
| Sideoplysninger | 320 pages |
| Mål | 235 x 155 x 19 |
| ISBN-13 / EAN-13 | 9780801485671 |