Re-organising Service Work: Call Centres in Germany and Britain (Bog, Paperback / softback, Engelsk) af Karen A Shire
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Re-organising Service Work: Call Centres in Germany and Britain

(Bog, Paperback / softback, Engelsk)
Forfattere: Karen A. Shire, Ursula Holtgrewe, Christian Kerst
Re-organising Service Work: Call Centres in Germany and Britain
Forlag: Taylor & Francis Ltd

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Beskrivelse

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfattere Karen A. Shire, Ursula Holtgrewe, Christian Kerst
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 29-01-2019
Første udgivelsesår 2019
Serie Routledge Revivals
Fagredaktør Ursula Holtgrewe, Christian Kerst, Karen Shire
Originalsprog United Kingdom
Sideantal 244
Indbinding Paperback / softback
Forlag Taylor & Francis Ltd
Sideoplysninger 244 pages
Mål 234 x 156
ISBN-13 / EAN-13 9781138718418