Service Excellence: Creating Customer Experiences That Build Relationships (Bog, Paperback / softback, Engelsk)
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Service Excellence: Creating Customer Experiences That Build Relationships

(Bog, Paperback / softback, Engelsk)
Forfatter: Ruth N. Bolton
Forlag: Business Expert Press

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Beskrivelse

By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize resources more efficiently, and increase profitability. This book provides concepts and tools to help managers uncover new sources of revenue from innovations, design service processes, and manage people.

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Alle detaljer

Forlag Business Expert Press
Forfatter Ruth N. Bolton
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 30-04-2016
Første udgivelsesår 2016
Originalsprog United States
Sideantal 207
Indbinding Paperback / softback
Forlag Business Expert Press
Sideoplysninger 207 pages
Mål 187 x 228 x 15
ISBN-13 / EAN-13 9781631573712