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Service Leadership: The Quest for Competitive Advantage

(Bog, Paperback / softback, Engelsk)
Forfattere: Svafa Gronfeldt, Judith Banks Strother
Service Leadership: The Quest for Competitive Advantage
Forlag: SAGE Publications Inc

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Beskrivelse

Providing a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.

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Alle detaljer

Forlag SAGE Publications Inc
Forfattere Svafa Gronfeldt, Judith Banks Strother
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgivelsesdato 13-12-2005
Første udgivelsesår 2005
Originalsprog United States
Sideantal 336
Indbinding Paperback / softback
Forlag SAGE Publications Inc
Sideoplysninger 336 pages
Mål 177 x 253 x 19
ISBN-13 / EAN-13 9781412913751