The Best Service is No Service: How to Liberate Your Customers from Customer Service,... (Bog, Hardback, Engelsk) af B. Price

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Bog, Hardback, Engelsk)

Af: B. Price


Forlag: John Wiley & Sons Inc

  • Type: Bog
  • Format: Hardback
  • Sprog: Engelsk Sprog: Engelsk
  • ISBN-13: 9780470189085
  • Udgivelsesdato: 09-04-2008
  • Første udgivelsesår: 2008
  • Illustrationer: Charts: 23 B&W, 0 Color; Drawings: 12 B&W, 0 Color; Screen captures: 26 B&W, 0 Color; Tables: 23 B&W, 0 Color; Graphs: 10 B&W, 0 Color
  • Originalsprog: United States
  • Sideantal: 336
  • Indbinding: Hardback
  • Forlag: John Wiley & Sons Inc
  • Sideoplysninger: 336 pages, Charts: 23 B&W, 0 Color; Drawings: 12 B&W, 0 Color; Screen captures: 26 B&W, 0 Color; Tab
  • Mål: 233 x 157 x 31

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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

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