The Best Service is No Service: How to Liberate Your Customers from Customer Service,... (Bog, Hardback, Engelsk) af Bill Price
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

(Bog, Hardback, Engelsk)
Forfattere: Bill Price, David Jaffe
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Forlag: John Wiley & Sons Inc

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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

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Alle detaljer

Forlag John Wiley & Sons Inc
Forfattere Bill Price, David Jaffe
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 09-04-2008
Første udgivelsesår 2008
Illustrationer Charts: 23 B&W, 0 Color; Drawings: 12 B&W, 0 Color; Screen captures: 26 B&W, 0 Color; Tables: 23 B&W, 0 Color; Graphs: 10 B&W, 0 Color
Originalsprog United States
Sideantal 336
Indbinding Hardback
Forlag John Wiley & Sons Inc
Sideoplysninger 336 pages, Charts: 23 B&W, 0 Color; Drawings: 12 B&W, 0 Color; Screen captures: 26 B&W, 0 Color; Tab
Mål 233 x 157 x 31
ISBN-13 / EAN-13 9780470189085