The Customer-Driven Organization: Employing the Kano Model (Bog, Hardback, Engelsk) af Lance B. Coleman Sr.

The Customer-Driven Organization: Employing the Kano Model

(Bog, Hardback, Engelsk)

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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front

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Alle detaljer

Forlag Taylor & Francis Ltd
Forfatter Lance B. Coleman Sr.
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 27-07-2017
Første udgivelsesår 2017
Originalsprog United Kingdom
Sideantal 116
Indbinding Hardback
Forlag Taylor & Francis Ltd
Sideoplysninger 116 pages
Mål 254 x 178
ISBN-13 / EAN-13 9781138438224