The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, P... (Bog, Hardback, Engelsk)
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

(Bog, Hardback, Engelsk)
Forfattere: Reza Soudagar, Vinay Iyer, Volker Hildebrand
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Forlag: McGraw-Hill Education - Europe

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Three customer experience experts provide executives and senior managers with cost-effective, sustainable methods for creating a superior customer experience--which generates heightened profitability in the age of rapid information flows and expanding customer expectations.

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Forlag McGraw-Hill Education - Europe
Forfattere Reza Soudagar, Vinay Iyer, Volker Hildebrand
Type Bog
Format Hardback
Sprog Engelsk
Udgave ed
Udgivelsesdato 16-12-2011
Første udgivelsesår 2011
Illustrationer 30 Illustrations
Originalsprog United States
Sideantal 320
Indbinding Hardback
Forlag McGraw-Hill Education - Europe
Sideoplysninger 320 pages, 30 Illustrations
Mål 234 x 163 x 26
ISBN-13 / EAN-13 9780071786973