The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Cust... (Bog, Hardback, Engelsk) af Sriram Dasu
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

(Bog, Hardback, Engelsk)
Forfattere: Sriram Dasu, Richard Chase
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Forlag: McGraw-Hill Education - Europe

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Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

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Alle detaljer

Forlag McGraw-Hill Education - Europe
Forfattere Sriram Dasu, Richard Chase
Type Bog
Format Hardback
Sprog Engelsk
Udgave ed
Udgivelsesdato 16-08-2013
Første udgivelsesår 2013
Illustrationer 0 Illustrations
Originalsprog United States
Sideantal 240
Indbinding Hardback
Forlag McGraw-Hill Education - Europe
Sideoplysninger 240 pages, 0 Illustrations
Mål 235 x 163 x 21
ISBN-13 / EAN-13 9780071809931