Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Bog, Hardback, Engelsk) af Frances Frei
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business

(Bog, Hardback, Engelsk)
Forfattere: Frances Frei, Anne Morriss
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Forlag: Harvard Business Review Press

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Beskrivelse

Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

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Alle detaljer

Forlag Harvard Business Review Press
Forfattere Frances Frei, Anne Morriss
Type Bog
Format Hardback
Sprog Engelsk
Udgivelsesdato 07-02-2012
Første udgivelsesår 2012
Illustrationer Illustrations
Originalsprog United States
Sideantal 272
Indbinding Hardback
Forlag Harvard Business Review Press
Sideoplysninger 272 pages, Illustrations
Mål 233 x 163 x 25
ISBN-13 / EAN-13 9781422133316