When Customers Think We Don't Care (Bog, Paperback / softback, Engelsk) af Richard Buchanan
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When Customers Think We Don't Care

(Bog, Paperback / softback, Engelsk)
Forfatter: Richard Buchanan
When Customers Think We Don't Care
Forlag: McGraw-Hill Education

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Beskrivelse

Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, workers - who worry about the 'enemies' that could bring about the end of their employment. This book rewrites everything you thought you knew about marketing and customer service.

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Alle detaljer

Forlag McGraw-Hill Education
Forfatter Richard Buchanan
Type Bog
Format Paperback / softback
Sprog Engelsk
Udgave 3 ed
Udgivelsesdato 29-05-2008
Første udgivelsesår 2008
Originalsprog Australia
Sideantal 376
Indbinding Paperback / softback
Forlag McGraw-Hill Education
Sideoplysninger 376 pages
Mål 210 x 158 x 19
ISBN-13 / EAN-13 9780070138636