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By applying the lens of service innovation to digitalization and service infusion, the book showcases how firms can overcome the service and digitalization paradoxes, transform service provision, and improve the customer experience.
This book contributes to a better understanding of the impacts that artificial intelligence (AI) has on organizations and how they reinforce opportunities while simultaneously overcoming the underlying risks.
This book is the second volume of the proceedings of the 11th International Conference of the International Association of Cultural and Digital Tourism (IACuDiT).
This book on Artificial Intelligence (AI) explores its transformative potential for individuals and businesses. The author emphasizes the need for responsible AI usage and introduces the concept of the "AI Journey" for businesses to leverage AI's potential.
mso-bidi-language: AR-SA;">Key features of the book include practical examples and business scenarios of how businesses are adopting these technologies.
This book examines the fundamental concepts and principles of digital transformation and AI, including their... Læs mere
The book features the second volume of the proceedings of the 10th... Læs mere
For more than 30 years, Information and Communication Technology (ICT) has been revolutionizing travel, tourism, and hospitality, and as we look to the next 30 years, the change of pace does not seem to be diminishing.
The five-volume set IFIP AICT 630, 631, 632, 633, and 634 constitutes the... Læs mere